There have been plenty of news reports about Comcast over the years, such as the time the company's so-called customer service kept badgering a customer who was trying to disconnect service. Well, as of late last year (2016), I think the company still has problems. Here's why...
In the last week of December, my wife -- that grandmotherly silver-haired fox -- was walking the house's adorable yellow lab in the 6200 block of Tennison Drive (ZIP 46236) when she came upon a tablet lying in someone's front yard. She looked around but there was no one in sight. Feeling that protecting the valuable electronics from the elements, accidents, or light-fingered pedestrians was the best option, she tucked it in a pocket and carried it on the rest of the walk.
Forty-five minutes later, as she was composing a "found" ad for the neighborhood website, the doorbell rang. I answered the door to find a burly, red-faced man in his fifties with a second man "on his wing." The first man shoved an iPhone in my face and asked, "You got an iPad here?"
I immediately turned to my wide ans said something like, "Bring that tablet you found. The owner's here." No denial, no claims of "no iPads here, dude!" no nothing: we just immediately handed the guy his property. Instead of thanking her for caring for the tablet he had dropped on the way into a client's house, however, the man became belligerent.
"Where'd you get it?" he demanded.
"I found it in the grass," she said
"No you didn't. You came in the garage and took it."
At this point, I asked, "Are you calling her a thief?" and instructed him to leave the property. He climbed into the white van with XFINITY printed on it in five-foot-high orange letters and drove off, presumably to insult someone else. Oh, yes, and to park in their driveway blocking the sidewalk...
And that, dear Comcast, is just another reason I'm supremely uninterested in your products. If you can't teach employees to act graciously toward the public when emblazoned with your advertising, they sure as hell aren't going to be polite when we can't see them.
And you wonder why people are cutting the cable? Get a clue, Comcast!
Forty-five minutes later, as she was composing a "found" ad for the neighborhood website, the doorbell rang. I answered the door to find a burly, red-faced man in his fifties with a second man "on his wing." The first man shoved an iPhone in my face and asked, "You got an iPad here?"
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| Don't buy xfinity, stream instead! |
I immediately turned to my wide ans said something like, "Bring that tablet you found. The owner's here." No denial, no claims of "no iPads here, dude!" no nothing: we just immediately handed the guy his property. Instead of thanking her for caring for the tablet he had dropped on the way into a client's house, however, the man became belligerent.
"Where'd you get it?" he demanded.
"I found it in the grass," she said
"No you didn't. You came in the garage and took it."
At this point, I asked, "Are you calling her a thief?" and instructed him to leave the property. He climbed into the white van with XFINITY printed on it in five-foot-high orange letters and drove off, presumably to insult someone else. Oh, yes, and to park in their driveway blocking the sidewalk...
And that, dear Comcast, is just another reason I'm supremely uninterested in your products. If you can't teach employees to act graciously toward the public when emblazoned with your advertising, they sure as hell aren't going to be polite when we can't see them.
And you wonder why people are cutting the cable? Get a clue, Comcast!
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